Who it’s for · Returns desks
Walk-ins for returns desks. Customers keep shopping while they wait.
The take-a-number app for returns and customer service desks. Customers scan the sign at the desk, type a name, and get a smart pass with their place and a real wait. They keep shopping until it’s their turn. No texts to pay for.
Start free14 days free, no card. Then $19.95 a month, or $168 a year.
Brightway Home Store is our demo store, set up in Next. Every screen on this page is real.How Brightway Home Store runs its walk-ins
The week after the holidays. Three at the desk, a dozen waiting.
They take a number.
The sign at the service desk has one QR code. Customers scan it, type a name and they’re in. Returns, exchanges and questions all join one wait.
Whoever is free at the desk takes the next customer.
They keep shopping.
The smart pass shows their place and a real wait, and it updates on its own. Customers browse the aisles instead of standing at the desk with a bag.
When it’s their turn, the pass turns green and says so. It works in Apple Wallet or Google Wallet, and in ten languages.
You tap Notify for the next customer.
The desk sees everyone waiting and how long they’ve waited. Tap Notify and their pass calls them to the desk. Tap Done when the return is processed.
Desk associates mark themselves Here, On break or Off, and the waits follow.
You see the whole desk from your pocket.
Customers per day, average wait, walk-aways and your busiest hours, so you staff the weekend after the holidays right.
After the visit, customers rate it. You see stars and comments for the desk.
The money
Texting walk-ins costs too much. So we don’t.
A busy service desk sees 120 walk-ins a day. A texting app sends each one about three texts. At 3¢ a text, 26 days a month, that’s the bill before the app’s own plan. Next sends no texts: the smart pass does that job, with nothing per message and no number to give.
a year, at 120 walk-ins a day
a year for everything. $0 in texts, ever.
A texting app’s published US price of 3¢ a text, October 2026.
Built for how service desks work
Everything a service desk needs. Nothing it doesn’t.
Returns, exchanges and questions all join the same wait, in the order they arrived.
No crowd at the desk. Customers browse while they wait.
Someone walks up without scanning? Add them with a tap.
Each customer sees the pass in their own language.
Your sign, your banner and your colors on every pass.
Name your desk, print the sign. No tablet, no contract.
84% of consumers avoid a business entirely when they expect a wait (Waitwhile). More small business statistics →